Privacy Policy
How we collect, use, and protect your personal data when you shop with Pelhan Foods — fully compliant with UK GDPR.
Who We Are
Information We Collect
How We Use Your Information
- To process and deliver your orders efficiently.
- To manage your account and communicate order updates.
- To respond to your questions or support requests.
- To improve our website, services, and customer experience.
- To comply with legal, accounting, and tax obligations.
Legal Basis for Processing
How We Store & Protect Your Data
We use secure, encrypted systems and limit access to authorised personnel only. Data is retained only as long as necessary for legal or operational purposes.
Sharing Your Information
We never sell or rent your data. Limited information may be shared only with trusted third parties to complete your order:
- Courier and delivery partners
- Payment processors (e.g. Stripe)
- Analytics services (e.g. Google Analytics)
- Professional support providers (IT, legal, or accounting)
Cookies
We use cookies to improve user experience, remember preferences, and analyse site traffic. You can disable cookies via your browser settings at any time.
Your Rights Under UK GDPR
- Access and request copies of your personal data.
- Request corrections of inaccurate or incomplete data.
- Request deletion of your data (“right to be forgotten”).
- Withdraw consent for marketing or cookies.
- File a complaint with the Information Commissioner’s Office (ICO).
Marketing Communications
If you’ve opted in, we may send promotional emails or updates. You can unsubscribe anytime by using the link in our emails or contacting us directly.
Links to Other Policies
Updates to This Policy
We may update this policy periodically to comply with legal requirements or reflect service improvements. The latest version will always include a “Last Updated” date.
Contact Us
Your privacy and trust are at the heart of everything we do.
Thank you for choosing Pelhan Foods — your trusted source for quality African groceries.